Privacy Policy

1. Introduction

Heroes that Hook ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Fill out contact forms
• Request services or consultations
• Subscribe to our newsletter
• Communicate with us via email or other channels

This may include:

• Name and contact information
• Company name and website
• Project details and requirements
• Email correspondence content

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use collected information to:

• Provide and deliver our services
• Respond to inquiries and support requests
• Send project updates and communications
• Improve our website and services
• Analyze website usage and performance
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party services that help us operate our business (e.g., email services, analytics, payment processors)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device. You can control cookie settings through your browser.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project-related data is typically retained for the duration of the project and a reasonable period thereafter.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent for marketing communications

To exercise these rights, please contact us through our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us through the contact form on our website.